Sanskrutisilk Return & Exchange Policy
Our return policy is very customer friendly and transparent. We make sure that the item that reaches you is in perfect shape and health and is the one that was displayed by the seller on our website.
RETURNS OR EXCHANGE POLICY
- In case you find an item to be faulty or damaged or the one that you did not purchase or it is “drastically different” from what was displayed on the website, then we will be exchanged or refunded to the bank account details provided by you.
- Since we do not have return pick-up facility, customer will have to send the items back through any reliable courier service, within 2 days of receiving the parcel. The return courier charges will have to be borne by the customer. Refund will be made only after receiving back the product and assessment of it’s condition by the seller. After reviewing the information about your return request and checking the terms of return which our seller displayed/registered with us during the listing, we will initiate the refund process or will issue the credit of the amount equal to the product price, depending upon the reason for return.
- We do not offer a “try and buy” facility, so in case you are returning for reasons like “Not liking the product even though it is in perfect shape and exactly the one that was ordered, then there is no return policy and exchange policy. We do not give Refunds.
- Please note that if the item returned by you is found to be tampered or modified or damaged in any way, no credit will be issued. While returning the items, make sure that you do not destroy the original packing and it should be as nicely and safely packed. In case you opt for refund, the payment will be reverted back to your bank account/credit or debit card within 21 working days from the date of receipt of the items dispatched by you.
- No Guarantee for alterations, colour & zari.
- We recommend dry clean only.
- No complaints shall be entertained without original receipt/cash memo or proof of purchase.
- No complaints shall be entertained after 30 days of purchase
- No complaints shall be entertained on goods sold in discount events at any cost
- The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Sanskruti Silk are only approximate values. Because Sanskruti Silk are designer made, hand woven and intricately crafted and sourced, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors